Basal Basics BV, located at Burgemeester van Nispen van Sevenaerstraat 21, 1251KE Laren, registered with the Chamber of Commerce under number: 72299959, is responsible for the processing of personal data as shown in this privacy statement.

About our privacy policy

We only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Basal Basics. The effective date for the validity of these conditions is 01/01/2019, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties.

If you have any questions about our privacy policy, please contact us, you will find the contact details at the end of our privacy policy.

Which personal data do we process?

We only use your data for the purpose of our services. To carry out our services, we need certain information from you, first and last name, address, telephone number and e-mail address.

Online Store Software

Woocommerce
Our webshop has been developed with Woocommerce software. Personal data that you make available to us for the purpose of our services will be shared with this party. Woocommerce has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Woocommerce is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Woocommerce is a certified credit card data processor. Woocommerce uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. Woocommerce reserves the right to share collected data within its own group in order to further improve the service. Woocommerce takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your data may be processed in the United States.

Outlook
We use the services of Microsoft Outlook for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Outlook does not have access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors

Mollie
We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not store your data for longer than permitted by law.

Medical Professionals Account

BIG register
When creating a medical professional account, we check whether the personal data entered corresponds to the BIG register. For the BIG register, the BRIC processes personal data on the basis of the Individual Healthcare Professions Act (Wet BIG).
https://www.bigregister.nl/

SSL certificate
We have an SSL certificate, which means that the data exchange between the visitor and our website takes place via an encrypted connection.

Reviews

Webshop Hallmark
We collect reviews via the Webshop Keurmerk platform. If you leave a review via Webshop Keurmerk, you are obliged to provide your name, place of residence and e-mail address. Webshop Keurmerk shares this information with us, so that we can link the review to your order. Webshop Keurmerk also publishes your name and place of residence on its own website. In some cases, Webshop Keurmerk may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with Webshop Keurmerk. They only use this information for the purpose of inviting you to leave a review. Webshop Keurmerk has taken appropriate technical and organizational measures to protect your personal data. Webshop Keurmerk reserves the right to engage third parties for the provision of services, for this we have given permission to Webshop Keurmerk. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which Webshop Keurmerk engages third parties.

Shipping and logistics

Misi
Misi takes care of the shipment of the Basal Basics packages and the associated invoicing. It is therefore necessary that we share your name, address and residence details with Misi. Misi only uses this information for the purpose of executing the agreement.

DHL
When you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.

Invoicing and accounting

Woocommerce
We use the services of Woocommerce to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected. Woocommerce is obliged to maintain confidentiality and will treat your data confidentially. Woocommerce does not use your personal data for purposes other than those described above.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your anonymized IP address, web browser and operating system) is not personal data.

Cookies
Cookies are small text files that are placed on a computer, telephone or tablet. The cookies are read by the browser (including Google Chrome, Internet Explorer, Safari, Firefox) when you open an internet page. The creator of a cookie determines what text files he places in the relevant cookie.

As long as you as a user do not enter any personal data on the site you have visited, the cookie cannot contain this information. There are direct and indirect cookies, also known as first- and third-party cookies. In principle, cookies are not dangerous; they are not computer programs and they cannot be used to spread computer viruses.

We use cookies, among other things, to track how often a visitor visits our website, what the contents of his shopping cart are and what his previous purchases were in order to provide content that is relevant to this visitor’s interests. To be able to do this, we use website functional cookies, analytical cookies, and marketing cookies.

If you want to delete cookies that are already stored on your device, please consult the help section of your browser.

We place cookies from the following parties on our website:

Google Analytics
Through our website, cookies are placed from the American company Google, as part of the “Analytics” service. We use this service to keep track of and get reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

Facebook
This cookie makes it possible to ‘like’ our Facebook page. This button works by means of a code that comes from Facebook.
We also use the Facebook pixel in combination with cookies to optimize our Facebook advertising and retargeting campaigns. These cookies are only used if you agree to this.

Cooperation with tax and criminal investigations
In some cases Basal Basics can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods
We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request for forgetting. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have prepared in response to your assignment.

Your rights
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a request to be forgotten we administer anonymised data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.

You have the right at all times to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way.

Right of access
You always have the right to inspect the data that we process or have processed and that relate to your person or can be traced back to you. You can submit a request to that effect. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.

Right of rectification
You always have the right to have the data that we process or have processed that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to it, have it performed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

In some cases you have the right to object to the processing of your personal data by or on behalf of Basal Basics. If you object, we will immediately stop the data processing pending the processing of your objection. If your objection is justified, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing.

You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact us.

Privacy Policy Changes

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.

Basal Basics BV
Burg. van Nispen van Sevenaerstraat 21
1251 KE Laren

www.basalbasics.nl
E info@basalbasics.nl