Returns & Exchanges

Returns

Return
Upon receipt, you have 14 days for reflection. Please notify us within 14 days of receiving your order what you wish to return. This can be done using our model withdrawal form or by sending an e-mail to info@basalbasics.nl.

You then have another 14 days to actually return your return.

Note: Items can be returned only if seals are not broken.

Please fill out the return form and send it along with the return shipment.

Return shipping costs
You can send your return using PostNL or another transportation company. We advise you to return the return shipment with a track & trace code. The cost of a package is €6.95

(Please note! Without proof of shipment with Track & Trace code, lost shipments will not be refunded).

Damaged article
If you have received a damaged item please contact customer service: 020-8090598 / info@basalbasics.nl

Return address
Basal Basics / MISI
Returns department
Spectrum Avenue 31
2665 NM Bleiswijk
Netherlands

Refund
If you return the entire order, you will also receive the shipping costs of the order back to your account, except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us. Return shipping costs are at your own expense. The purchase price will be refunded within 14 days via the payment method you used.