Privacy Statement

Basal Basics B.V. located at Burgemeester van Nispen van Sevenaerstraat 21, 1251KE Laren, registered with the Chamber of Commerce under number: 72299959, is responsible for the processing of personal data as reflected in this privacy statement.

About our privacy policy

We only process data that we need for (improving) our services and treat the information collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the Basal Basics website and the services accessed on it. The effective date for the validity of these terms and conditions is 01/01/2019, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for, and with whom and under what conditions, if any, this information may be shared with third parties.

If you have any questions about our privacy policy please contact our opmen, you can find the contact information at the end of our privacy policy.

What personal data do we process?

We use your information solely for the purpose of providing our services. To perform our services, we need certain information from you, first and last name, address information, phone number and e-mail address.

Web store software

Woocommerce
Our online store is developed with software from Woocommerce. Personal information that you make available to us for the purpose of our services will be shared with this party. Woocommerce has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Woocommerce is required by the agreement we have with them to implement appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. Woocommerce is a certified processor of credit card data. Woocommerce uses cookies to collect technical information related to your use of the software, no personal data is collected and/or stored. Woocommerce reserves the right to share collected data within its own group to further improve its services. Woocommerce takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your data may be processed in the United States.

Outlook
We use the services of Microsoft Outlook for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Outlook does not have access to our inbox and we treat all our e- mail traffic confidentially.

Payment processors

Mollie
For handling (part of) the payments in our online store, we use the platform of Mollie. Mollie processes your name, address and city information and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and as part of this, share (anonymized) data with third parties. All of the above safeguards regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie does not retain your data longer than permitted by the legal time limits.

Medical Professionals Account

BIG register
During the creation of a medical professional account, we check whether the personal data entered matches the BIG register. For the BIG register, CIBG processes personal data based on the Individual Healthcare Professions Act (Wet BIG).
https://www.bigregister.nl/

SSL certificate
We have an SSL certificate, this means that the data exchange between the visitor and our website is through an encrypted connection.

Reviews

Webshop Hallmark
We collect reviews through the platform of Webshop Keurmerk. If you leave a review through Webshop Keurmerk you are required to provide your name, city and email address. Webshop Keurmerk shares this data with us so we can link the review to your order. Webshop Keurmerk also publishes your name and place of residence on its own website. In some cases, Webshop Keurmerk may contact you to provide an explanation of your review. In case we invite you to leave a review we share your name and email address with Webshop Keurmerk. They only use this data for the purpose of inviting you to leave a review. Webshop Keurmerk has taken appropriate technical and organizational measures to protect your personal data. Webshop Keurmerk reserves the right to use third parties for the provision of services, for this we have given permission to Webshop Keurmerk. All the above guarantees regarding the protection of your personal data also apply to the parts of the services for which Webshop Keurmerk engages third parties.

Shipping and logistics

Misi
Misi handles shipping of Basal Basics' packages and related billing. This requires that we share your name, address and residence information with Misi. Misi uses this data only for the purpose of executing the agreement.

DHL
When you place an order with us, our job is to get your package delivered to you. We use the services of DHL to make deliveries. This requires that we share your name, address and place of residence information with DHL. DHL uses this data only for the purpose of performing the contract. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.

Invoicing and accounting

Woocommerce
For maintaining our records and accounting, we use the services of Woocommerce. We share your name, address and residence information and details related to your order. This data is used to administer sales invoices. Your personal data is transmitted and stored in a protected manner. Woocommerce is committed to confidentiality and will keep your information confidential. Woocommerce does not use your personal data for any purposes other than those described above.

Automatically collected data

Data automatically collected by our website is processed for the purpose of further improving our services. This data (for example, your anonymized ip address, web browser and operating system) is not personal data.

Cookies
Cookies are small text files placed on a computer, phone or tablet. Cookies are read by the browser (including Google Chrome, Internet Explorer, Safari, Firefox) when an Internet page is opened. The creator of a cookie determines what text files to place in that cookie.

As long as you as a user do not enter any personal information on the site you visit, the cookie cannot contain this information either. There are direct and indirect cookies, also called first- and third-party cookies. Cookies are basically not dangerous; they are not computer programs and they cannot be used to spread computer viruses.

Among other things, we use cookies to track how often a visitor visits our website, the contents of their shopping cart and their previous purchases in order to provide content relevant to this visitor's interests. To do this, we use website functional cookies, analytical cookies, and marketing cookies.

If you want to delete cookies already stored on your device please refer to the help section of your browser.

We place cookies from the following parties on our website:

Google Analytics
Cookies from the American company Google are placed through our website, as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We have not allowed Google to use the obtained analytics information for other Google services.

Facebook
This cookie allows you to "like" our Facebook page. This button works through a code that comes from Facebook.
We also use the Facebook pixel icm cookies to optimize our Facebook advertising and retargeting campaigns. These cookies are deployed only if you agree to them.

Cooperation in tax and criminal investigations
In appropriate cases, Basal Basics may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose it within the possibilities provided by law.

Retention periods
We will keep your information for as long as you are a client of ours. This means that we retain your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also take this as a forgetting request. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data, so we will retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.

Your rights
Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf. We explain below what these rights are and how to invoke them.

In principle, to prevent misuse, we send copies and transcripts of your data only to your e-mail address already known to us. In case you wish to receive the data at a different e-mail address or by mail, for example, we will ask you to identify yourself. We keep records of completed requests, in the case of a forgetting request we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format we use within our systems.

You have the right to file a complaint with the Personal Data Authority at any time if you suspect that we are using your personal data in an inappropriate manner.

Inspection rights
You always have the right to inspect the data we process (or have processed) that relates to your person or can be traced back to that person. You can make a request to that effect. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data with a list of the processors who hold this data, indicating the category under which we have stored this data.

Right of Rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to that person amended. You may make a request to that effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been updated.

Right to restriction of processing

You always have the right to limit the data we process (or have processed) that relates to your person or is traceable to it. You may make a request to that effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to transferability

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You may make a request to that effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure linking of data files can no longer be guaranteed.

Right to object and other rights

You have the right, where appropriate, to object to the processing of your personal data by or on behalf of Basal Basics. If you object, we will immediately cease data processing pending resolution of your objection. If your objection is well-founded we will make copies and/or copies of data that we process (or have processed) available to you and then cease processing permanently.

You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe it does, please contact us.

Privacy policy changes

We reserve the right to change our privacy policy at any time. On this page, however, you will always find the most recent version. If the new privacy policy affects how we process data already collected about you, we will notify you by email.

Basal Basics B.V.
Burg. van Nispen van Sevenaerstraat 21
1251 KE Laren