Guarantee

We do our best to deliver our products in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.

For questions, please contact customer service:

Complaints

It can happen that something doesn’t go quite as planned. If you have a complaint, please contact customer service:

If this does not lead to a solution, it is possible to register your dispute for mediation via Webshop Keurmerk via https://www.keur.info/nl/consumenten/klacht/ . From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.